Return Policy

Please contact us at with any inquiries. Please include your order number and provide us with the reason for your return. Your return request will be processed within 14 days. A return address will be provided once your request is approved. The refund will be processed within 14 days after a returned item was received.

Please make sure that you add our e-mail address to your safe sender’s list or check your Junk Mail folder to ensure that you do not miss e-mail with your order details from us.

If you are not satisfied with your purchase you may return it within 14 days after delivery. The item must be in original condition, unused and with all tags attached. A packaging should be undamaged. To ship an item back to us it must be carefully packaged to prevent any damage. Sweet Japan retains a right to refuse a return if an item shows any signs of usage or damage. Please note that Sweet Japan does not assume any responsibility for damaged or lost packages. You will be provided with a tracking number once your order is shipped and it is your responsibility to track your package.

Hats, tee shirts, slippers, nail clippers, and tweezers cannot be returned for hygienic reasons unless there is an obvious manufacturing defect.

The shipping cost both ways is not refundable.